Shipping Information

At Floeze, we’re proud to offer FREE shipping on all orders.

Our goal is to get your order to you as quickly and smoothly as possible, while keeping you informed every step of the way.

Order Processing Times

Please allow 1–3 business days for your order to be processed and dispatched after it is placed.

An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your delivery address.

During busy periods or holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

Delivery times begin after your order has been dispatched and may vary depending on your location and local courier conditions.

Estimated delivery times by region:

• 🇬🇧 United Kingdom: 5–10 business days

• 🇺🇸 United States: 6–12 business days

• 🇪🇺 Europe: 6–12 business days

• 🌍 International: 8–15 business days

Please note:

• Shipping carriers may experience delays during peak periods or holidays

• International orders may be subject to customs processing, which can occasionally extend delivery times

• Tracking updates may take time to appear after dispatch

These factors are outside of our control, but we’ll always do our best to assist if issues arise.

Order Changes & Accurate Shipping Details

It is the customer’s responsibility to ensure that shipping details are accurate and complete at checkout.

If our system detects a potential address issue, our support team may contact you by email within 3 business days to confirm your details. If we do not receive a response, we reserve the right to cancel the order to avoid delivery issues.

If you notice an error in your shipping information, please contact us at hello@floeze.com within 24 hours of placing your order. While we’ll do our best to help, we cannot guarantee changes once processing has begun.

Delayed Delivery

We understand that timely delivery is important and we work hard to dispatch orders as quickly as possible.

However, delivery delays can sometimes occur due to circumstances beyond our control, such as:

• Courier disruptions or operational delays

• Severe weather conditions

• Customs processing

• Address verification or payment issues

If your order is affected by a delay, we’ll do our best to keep you informed and provide any assistance we can. Please note that Floeze cannot guarantee exact delivery dates and is not responsible for delays caused by external factors.

Lost or Stolen Packages

Once your order has been handed over to the courier, it is no longer under our direct control.

If your package is marked as lost or stolen, please contact us at hello@floeze.com and we’ll assist you as best we can.

We may recommend that you:

• Contact the courier directly to file a claim

• Provide additional details if required by the courier

While Floeze is not responsible for lost or stolen packages, we will work with you and the courier to help resolve the situation. In certain cases, a replacement may be offered at our discretion.

Shipping Policy Updates

Floeze reserves the right to update or modify this Shipping Policy at any time without prior notice.

It is the customer’s responsibility to review the most current version before purchasing. By placing an order with Floeze, you agree to this Shipping Policy and any future updates.

If you have any questions about shipping, please contact us at hello@floeze.com — we’re always happy to help.